How it works?
Keep the receipt!
The QR code allows you to return only as many cups as you purchased.
QR code is single-use!
If you bought 4 cups on one receipt, you must return them all at once.
Refunds only via physical bank card!
A physical bank card is required for refunds, but it doesn't have to be the one used for the purchase.
No refunds for tokens!
Tokens are not equal to money, and without a QR code, cups can only be exchanged for tokens.
Refunds may take up to 72 hours!
The exact time depends on your bank.
No cash refunds without a QR code!
Cups can only be exchanged for money with a QR code.
You can only return as many cups as you purchased!
The QR code cannot be used to return more cups than listed on the receipt.
Return your cup on the day of the event!
The QR code is valid for 24 hours from the time of purchase.
Frequently Asked Questions
No, the receipt with the QR code is required for the return.
The refund is issued exclusively to a bank card.
You can use any physical bank card, it doesn’t have to be the same one you used for the purchase.
The refund may take up to 72 hours, depending on your bank.
Check if the QR code is readable and hasn't been used before. If the problem persists, ask for assistance on-site.
The system only allows the QR code to be redeemed once, so if you've already used it, you won't be able to use it again.
Currently, no. The refund can only be made with a physical bank card on-site.
The QR code is valid for 24 hours from the time of purchase.
In that case, you won't receive a QR code, so you won't be able to return the cup for a refund.
Since 2025, Event Cup has been providing reusable cups for MVM Dome.
Share your opinion with us!
The reusable cup return system is currently in a testing phase, and your feedback is crucial for its development. Help us improve the process by filling out a quick survey to make it even smoother!
